About

I’m on a mission to INCREASE Care In Technology and Beyond.

 
Melissa Eggleston headshot, brown hair, big smile looking up to camera

I help people make technology—and the world—more caring, one experience at a time. As a user experience (UX) designer, my skills are broad. My specialties are: 

  • planning/conducting/communicating research

  • developing UX and/or content strategy

  • incorporating trauma-informed care practices into projects

I’ve led digital projects for both tiny startups and huge organizations. I’ve helped the U.S. Digital Service, the Centers for Medicaid and Medicare, Lenovo, the Bill & Melinda Gates Foundation, Teamworks, Duke University, and many others.

I currently work as a service designer for an education nonprofit, the College Board. I help solve problems related to community college students. I also offer trauma-informed training and design services in collaboration with a trauma expert. I’m continuing to pursue a doctorate at NC State University exploring trauma-informed design patterns (about 2 years to go!)

If you want to learn about entering the field of UX, watch this interview where I explain my journey. If you are interested in civic tech, watch this talk I gave at the UX Y’all Conference. If you have further questions after watching the videos, then please contact me.

You can check out my profile on LinkedIn to learn more and see what others say about me.

Learn about my work on 988, the U.S. national suicide hotline, on this episode of Radiolab.

TRAUMA-INFORMED DESIGN

🎉 LinkedIn Learning Course released 🎉

Introduction to Trauma-Informed Design Course on LinkedIn Learning with trauma expert Carol Scott is now live. LinkedIn Learning is often available through universities and public libraries in the U.S. so you may already have access to this course.

After receiving the Aquent Design for Good grant in 2017, I explored what a trauma-informed website looks like. This continues to be a passion project for me for so many reasons! Some resources to help you be more trauma-informed are here.

Check out my LinkedIn Course on Trauma-Informed Design with Dr. Carol Scott! You may be able to access the LinkedIn Learning platform through your local library or a university.

“We brought Melissa to our conference to speak on usability practices and content strategy. Not only did she skillfully incorporate examples, but she customized the main points of her talk to our niche audience drawing illustrations from relevant industries and nonprofits. Her vibrant energy and stage presence kept attendees enthusiastically engaged as she covered a tremendous amount of material.”
— Jessamyn Jade Rubio, Co-Organizer, Lilly Websites Consultation

ACADEMIC PUBLICATIONS

Professional Service